Experience Success™ webinars: Real-world stories in CX, AX, and EX transformation

As a practitioner or executive in CX, AX (contact center agent experience), and EX (employee experience), you are always hungry to hear about success stories from your peers. They are a treasure trove of best practices, tips and tricks to leverage, pitfalls to avoid, and value creation journeys to learn from. We are thrilled to announce the Experience Success™ Webinar Series, which is exactly just that! eGain Customer Success Managers will speak about these stories with clients participating where available.

Here is the timeline for the series*:


Date to be announced | 11am – 12pm PST
Leading utility success story

  • Melissa Cosby, Director of CX, TECO
  • Meghan Hatcher, eGain


Wednesday, January 24 | 11am – 12pm PST
Veterans Affairs success story
Eric Kozlowski, eGain
Tuesday, September 19 | 11am – 12pm PST
Human capital services provider success story

  • Robin Vallango, PMP, Vice President, Customer Care Technology, Delivery, Product & Technology, Alight
  • Kimberley Pontecore, MBA, IT Sr. Application Development Manager, Alight
  • Mauricio Medina, eGain


Wednesday, October 18 | 11am – 12pm PST
Name-brand omnichannel retailer success story
Jack Mueller, eGain

Attendance is easy—you just need to register once! But respond soon since seating will be limited to encourage Q&A. We will see you soon!

*Dates and times subject to change. We will notify you in advance of any changes.

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