Experience Success™ webinars: Real-world stories in CX, AX, and EX transformation
As a practitioner or executive in CX, AX (contact center agent experience), and EX (employee experience), you are always hungry to hear about success stories from your peers. They are a treasure trove of best practices, tips and tricks to leverage, pitfalls to avoid, and value creation journeys to learn from. We are thrilled to announce the Experience Success™ Webinar Series, which is exactly just that! eGain Customer Success Managers will speak about these stories with clients participating where available.
Here is the timeline for the series*:
Leading utility success story
- Melissa Cosby, Director of CX, TECO
- Meghan Hatcher, eGain
Veterans Affairs success story
Eric Kozlowski, eGain
Human capital services provider success story
- Robin Vallango, PMP, Vice President, Customer Care Technology, Delivery, Product & Technology, Alight
- Kimberley Pontecore, MBA, IT Sr. Application Development Manager, Alight
- Mauricio Medina, eGain
Name-brand omnichannel retailer success story
Jack Mueller, eGain
Attendance is easy—you just need to register once! But respond soon since seating will be limited to encourage Q&A. We will see you soon!
*Dates and times subject to change. We will notify you in advance of any changes.