Digital Optimization

Accelerate Digital Transformation Via Optimization!

Rethinking Digital Transformation

Notable Successes

Insights & Benefits from Optimization

eGain Leading Digital Transformation

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Transformational whole-system change

Focused strategy


Rethinking the whole-system

Big System change

Questioning why we do everything

Changes in both work systems and social systems

Must begin and end with a customer view

Involves all stakeholders including customer

Design with the changing landscape in mind

Rethinking organization structure

Continuous improvement

Focused on problem-solving


Change within a stable system

Gradual and small improvements

Questioning how we can best do something

Maybe internal process focused or customer focused

Done by those doing the work at every level

Process owners experiment and improve

How to improve work within the current structure

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