Video | Digital Engagement in the Pandemic Era, With NRG Energy

Current State, New Requirements, and How Leaders Deliver

• What do consumers love and hate about today’s state of digital customer service?
• How are various touchpoints and industry sectors performing in digital today?
• What are the new digital requirements for contact centers?
• How are leading companies leveraging the next generation of digital, AI, and knowledge technologies to scale customer service cost-effectively?

These questions are answered in this webinar. You will hear about the findings from a consumer survey about digital customer service during COVID-19. And Christy Nolan of NRG Energy, one of North America’s leading integrated power companies, will take us through the utility company’s experience of delivering digital engagement during the pandemic.