Manager, Sales Engineering

Location: Sunnyvale, CA

Experience: 5 to 10 Years

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities

  • Lead and mentor a Sales Engineering team.
  • For strategic opportunities, discover client requirements to propose tailored propositions.
  • Work with newly developed eGain products to create demo story boards and scripts.
  • Guide and review RFX responses.

Experience

  • 5 to 10 years of experience as a sales engineer in enterprise SaaS.
  • Should have managed a team of 4 to 7 sales engineers for at least two years.
  • Proficient in AI, cloud-based solutions, APIs, and integration methodologies.

Our Hiring Process is “Easy with eGain”

Step 1

Written test

  • Aptitude section – this is a GRE style test (60 minutes or less)
  • Functional section – this is a take-home test

Step 2

Panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to [email protected] with the position title “Manager, Sales Engineering” in the email subject.

This position may involve working on a government contract, requiring US citizenship or a Green Card held for 3 or more years.

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