Director, Application Engineering

eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth—explainable, reliable, and maintainable—that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch.

The Opportunity

Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We’re seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale.

Position Overview

As Director of Application Engineering, you will lead the development of customer-facing applications that bring eGain’s AI knowledge management capabilities to life. You’ll oversee the creation of intuitive, powerful interfaces and applications that enable customer service agents, knowledge managers, and business users to harness the full power of enterprise knowledge and AI.

Key Responsibilities

• Lead the engineering teams responsible for eGain’s core applications including knowledge authoring, search and discovery, agent desktop, and analytics
• Drive the application architecture strategy, ensuring modern, maintainable, and performant user experiences
• Build and inspire engineering teams that are passionate about creating exceptional user experiences and solving real business problems
• Own the technical execution from concept through delivery, ensuring applications meet the highest standards of quality and usability
• Collaborate closely with product management, UX design, and customer success to deliver applications that delight users and drive business value
• Champion modern application development practices including agile methodologies, CI/CD, and automated testing
• Foster innovation in AI-powered user experiences, including conversational interfaces, intelligent recommendations, and proactive insights
• Ensure application security, accessibility, and compliance with enterprise standards

What We’re Looking For

• 10+ years of software engineering experience with 5+ years leading application engineering teams
• Strong expertise in modern web application frameworks and technologies (React, Angular, or similar)
• Experience building enterprise SaaS applications with complex workflows and rich user interfaces
• Deep understanding of application architecture patterns, API design, and front-end/back-end integration
• Proven ability to balance user experience excellence with technical excellence
• Track record of delivering high-quality applications on schedule in fast-paced environments
• Strong product sensibility and user empathy
• Excellent collaboration skills and experience working cross-functionally with product and design teams
• Passion for leveraging AI and machine learning to create intelligent application experiences

Why eGain

• Build applications used by thousands of customer service professionals at leading enterprises
• Shape how organizations interact with AI-powered knowledge systems
• Work at the intersection of AI, knowledge management, and user experience
• Lead talented teams solving meaningful problems
• Competitive compensation and benefits

Our Hiring Process is “Easy with eGain”

Next step

Email your resumé to [email protected] with the position title “Director, Application Engineering” in the email subject.

Compensation

• Base salary is $250,000 per year.
• Stock options.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.