eGain AI
Knowledge Hub is
now KCS^® Verified^™

Announcement blog

Try AI Agent with it

Knowledge-Centered Service (KCS) solves the problem of continuous creation, curation, and adoption of fast-changing knowledge in service

eGain AI Agent + KCS delivers consumable answers in fast-changing service environments

Announcement blog

Try AI Agent with it

Manage fast-changing knowledge with the KCS verified edition of eGain AI Knowledge Hub

Create and curate knowledge with AI and experts

Configure content workflows for compliance and speed

Measure and manage KCS analytics

Architected to deliver trusted answers at scale

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eGain Knowledge Hub Architecture Diagram

A global interactive entertainment company is embedding knowledge in the game for millions of gamers

They are replacing legacy knowledge silos with eGain AI Knowledge Hub to slash knowledge management effort and deliver personalized AI-guidance and support to users via self-service and contact centers.

2500

Users

32

Languages

10M

Self-service sessions

4.9/5

Very easy to use, popular among end users

Government

50,000+ Employees

Rated #1 in the 2024 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management, digital experience, automation of engagements, and composability

Knowledge Management
for Dummies

eGain 2nd Special edition
Updated with GenAI best practices

Download now

eGain Special Edition Book: Knowledge Management for Dummies

Gartner Market Guide

For Customer Service Knowledge Management Systems

Read now

eGain AI Knowledge Hub is now KCS® Verified™