AI Knowledge Connectors
Connect every system, employee, customer, and AI agent to one source of trusted knowledge.
Complex and fragmented IT systems create inconsistent answers and ungoverned AI actions for your employees, customers, and AI systems
Enterprise systems store partial or conflicting content
Multiple instances of CRM, SharePoint, and internal repositories each store partial or conflicting information. Because none provide a single source of truth, employees, customers, and AI systems struggle to get the right answers.
Different people, systems, and AI agents produce different answers
Employees work in multiple applications, customers interact through portals, and AI assistants use their own retrieval methods. Without a common knowledge foundation, each audience receives different and inconsistent answers.
AI answers and actions are not governed by enterprise rules and policies
Business workflows, compliance policies, and AI models all live in separate systems, so organizations can’t control who has access, whether required steps are followed, or how answers are generated. The result is inconsistent, unauthorized, or unsafe answers and actions.
eGain AI Knowledge Connectors unify and deliver trusted knowledge across your entire IT ecosystem
Unify enterprise content across disparate systems
Content Connectors integrate to all your sources of content, including CRM, SharePoint, and data platforms without time-consuming migration or IT consolidation. eGain keeps content current so every employee, customer, and AI model operates from accurate information.
Share the right data to the right systems and people
Data Connectors provide direct access to enterprise data, delivering the right information to the right people and systems in real time, so every interaction has the context it needs to produce accurate, trusted answers, without the overhead of traditional integration pipelines.
Deliver trusted knowledge everywhere
Experience Connectors integrate directly with CRM, customer service applications, ITSM tools, customer portals, AI assistants, AI platforms, and agentic IDEs so everyone always has access to accurate and compliant answers.
Govern how knowledge is created and controlled
Process Connectors integrate business workflow tools, internal LLMs, and policy rules so knowledge is reviewed, approved, and secured to enterprise standards. Answers and actions follow enterprise rules across every channel, with an auditable confirmation trail.
37%
increase in First Contact Resolution
50%
reduction in customer service training time
Weeks
not months to deliver results and value
