multilingual virtual assistance is available to online customers of a global wireless operator
sales reps of a cosmetics brand get 24×7 answers from a virtual assistant while in the field
view of the customer enables virtual agents to offer personalized assistance
eGain Virtual Assistant is a lifelike, conversational virtual agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. It provides the frontline support so your customer service staff can concentrate on more complex tasks.
A visitor to your website simply chats with the virtual assistant (also called VA, virtual agent, or chatbot). The natural language processing technology embedded in the chat bot enables it to not only understand the words, but also the customer intent. The VA acts like a guide taking customers on a tour of the website, providing answers, and even helping in their shopping decisions.
An awarded chatbot, the eGain VA is smart enough to know when to escalate to a human agent. By providing timely and context-aware escalation to agents, it stops your customers from having to repeat their query, greatly reducing customer frustration and agent anxiety. Quite like what happens in this video.
eGain Virtual Assistant includes out-of-the-box avatars, multilingual support, knowledge base (KB), and analytics for continuous improvement. Besides answering questions, the chatbot can push relevant web pages and take customers on website tours. It supports text-to-text, text-to-speech, speech-to-text, and speech-to-speech communications. Businesses can also expand its reach by embedding it in apps and social networks.