multilingual virtual assistance is available to online customers of a global wireless operator
sales reps of a cosmetics brand get answers from a virtual assistant while in the field
view of the customer enables virtual agents to offer personalized assistance
eGain Virtual Assistant™ is a lifelike, conversational agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (also called virtual agent or chatbot), which understands customer intent through natural language processing, and acts as a guide taking customers on a tour of the website, providing answers, guiding them in their shopping decisions, and seamlessly escalating to agent-assisted channels when necessary. eGain Virtual Assistant provides the frontline support so your customer service staff can concentrate on more complex tasks.
Industry’s most intelligent and robust chatbot, eGain Virtual Assistant also provides context-aware escalation to agent-assisted channels. It includes out-of-the-box avatars, multilingual natural language processing, knowledge base, and analytics for continuous improvement. Besides answering questions, it can push relevant web pages and take customers on website tours. In addition, it supports text-to-text, text-to-speech, speech-to-text, and speech-to-speech communication modes, and is embeddable in apps and social networks.