multilingual virtual assistance is available to online customers of a global wireless operator
sales reps of a cosmetics brand get answers from a virtual assistant while in the field
view of the customer enables virtual agents to offer personalized assistance
eGain Virtual Assistant™ is a lifelike, conversational agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (also called virtual agent or chatbot), which understands customer intent through natural language processing, and acts as a guide taking customers on a tour of the website, providing answers, guiding them in their shopping decisions, and seamlessly escalating to agent-assisted channels when necessary. eGain Virtual Assistant provides the frontline support so your customer service staff can concentrate on more complex tasks.