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eGain Virtual Assistant

24×7

multilingual virtual assistance is available to online customers of a global wireless operator

6.5 M

sales reps of a cosmetics brand get answers from eGain’s virtual assistant while in the field

 

360°

view of the customer enables virtual agents to offer personalized assistance

eGain Virtual Assistant™ is a lifelike, conversational agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (or chatbot) which acts as a guide, taking customers on a tour of the website, providing answers, guiding them in their shopping decisions, and seamlessly escalating to agent-assisted channels when necessary. eGain Virtual Assistant provides the frontline support so your customer service staff can concentrate on more complex tasks.

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FEATURES

Brand-aligned avatar-based chatbot

Natural language processing (NLP) capability

Seamless, context-full escalation to assisted channels

Can be always present on the website or be presented as a rules-based offer


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