Customer Experience Solutions, Contact Center Customer Service

Get an eGain-powered customer engagement hub today!

Enhance customer experience, acquisition, and retention. Increase self-service adoption. Improve contact center agent productivity. Increase revenue through upsell and cross-sell at the point of service. Ensure compliance and security in customer interactions. Reduce unwarranted field visits, product returns, and associated costs. Build customer loyalty through brand-aligned customer service.

Knowledge Management

Serve knowledge everywhere! Use the same knowledge base, and a range of access methods (search, browse, guided help, chatbot), for social, mobile, web, and contact center use.

Web Self-Service

One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Video Chat, Text Chat, Cobrowsing

Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.

Social Engagement and Communities

In 2010, social networks collectively became the #1 online destination. Consumers are increasingly discussing their needs, soliciting and offering advice, and sharing their views about businesses like yours in these social networks. This free-flowing viral conversation is both a challenge and opportunity for your business. With eGain Social and eGain Community, monitor and join relevant conversations, and foster communities while crowd-sourcing knowledge.

PRODUCTS

SOLUTIONS

RESOURCES

SUCCESS

SUPPORT

PARTNERS

COMPANY

CAREERS

Collaboration

Editions

Knowledge

Insight

Services

Industries

Organizations

Library

Customer Community

Partner Community

Customers

Awards

Customer Community

Partner Community

Management

Investor Relations

Careers & Contact

Recognition

News & Events

Products

FEATURED VIDEO

OUR APPS

Get an eGain-powered customer engagement hub today!

Knowledge Management

Web Self-Service

Video Chat, Text Chat, Cobrowsing

Social Engagement and Communities

PRODUCTS

SOLUTIONS

RESOURCES

SUCCESS

SUPPORT

PARTNERS

COMPANY

CAREERS

Collaboration

Editions

Knowledge

Insight

Services

Engage and win with eGain SuperChat

Industries

Organizations

Meet RED, Vodafone’s chatbot

Library

Customer Community

Partner Community

Meet Doug,the Social Manager

Customers

Awards

eGain positioned as a “Leader” in the Magic Quadrant for CRM Web Customer Service Applications

Customer Community

Partner Community

Contact Center and Web Customer Experience Megatrends and Next Practices: 2013 Update

Management

Investor Relations

Careers & Contact

Recognition

News & Events

Products

FEATURED VIDEO

OUR APPS

Get an eGain-powered customer engagement hub today!

Knowledge Management

Web Self-Service

Video Chat, Text Chat, Cobrowsing

Social Engagement and Communities

Meet Doug,
the Social Manager