Passed stringent cloud security audits
No-loss record for eGain Cloud
eGain Cloud’s aggregate uptime record over 15 years
eGain Engagement Cloud™ is the first cloud customer engagement software suite in the industry, created even before cloud was “cool.” eGain’s top-rated cloud software for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Businesses demand cloud solutions when they need results fast. Secure, dedicated deployments free them from drawn-out installs, remove worries about privacy and security, and refocus attention on critical goals. eGain provides the security and dependability needed by tough customers, including government, healthcare, and financial institutions. The cloud software’s proven on-demand model for online sales and service provides a foundation of reliability and scalability that delivers hard-to-beat benefits for businesses of all sizes:
eGain Engagement Cloud seamlessly integrates interactions. Tap the voice of your customers, and engage them proactively on any channel. Supercharge self-service. Step in with live assistance when it’s needed most. Stop abandonment and improve online sell-through. All from a single integrated suite.
eGain Engagement Cloud includes apps for:
Putting knowledge in the cloud helps deliver consistent answers at the user’s fingertips, regardless of channel. In minutes, configure portals to infer customers’ intent, react to behavior, and proactively guide them. Harvest new knowledge, improve answer findability, and provide customers and agents a “single source of truth” regardless of source.
How does one company win in customer service while another fails? See in this video how the smart Company A uses knowledge in the cloud to scale customer service for any time, everywhere engagement.
Bolstered with security best practices
Integration with 3rd party authentication
Granular permissions and operator lockout
99.91% aggregate uptime over 15 years; 100% no-loss record
Redundancy and elasticity
Fault tolerant service architecture for elastic deployment of DB, app servers, and service layers
Virtualization for fast deployment and provisioning, high availability
Disaster recovery options for fast restoration of service