HOME

Department of Veterans Affairs Webinar

Due to unforeseen circumstances, the webinar has been postponed—we will announce the new date and time soon. If you have already registered, you will not have to register again.

We apologize for any inconvenience this may have caused.

Veterans Affairs talks about Knowledge-Powered CX and Employee Experience Transformation

Customer experience (CX) and employee experience (EX) go hand in hand. One cannot exist—let alone excel—without the other. There is a singular technology that can transform both at the same time. Per Gartner, it is knowledge management (KM) for 2023 and beyond. The preeminent analyst firm says that KM not only improves CX and EX but also operational performance. Want to see KM in action, transforming the experience of millions of customers and tens of thousands of employees at a leading government agency?

Speaker details

Medha Kulkarni

Medha Kulkarni
Program Manager,
Veterans Experience Office

Cheryl Brinkley

Cheryl Brinkley
Project Manager, Multi-Channel and Knowledge Technologies,
Veterans Affairs Office

Eric Kozlowski

Eric Kozlowski
Sr. Customer Success Manager,
eGain Corporation

Register for the webinar

en_USEnglish
Skip to content Contact us