Gartner Report: How to Make Knowledge Management Articles AI-Ready

“Despite $30–40 billion in enterprise investment into GenAI, 95% of organizations are getting zero return.”

MIT Research Study, August 2025

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Specifically in customer service, the problem behind this sobering stat is that AI answers are often unfindable, incorrect, inconsistent, and non-compliant. The solution is to make knowledge articles the single source of truth that deliver trusted answers that are consumable by both humans and AI.

View this Gartner report to learn:

  • How AI consumes content
  • The 10 attributes of knowledge articles that make them AI-ready
  • What do those attributes mean and how to implement them
  • And more

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