eGain Social enables smart, responsive customer service across social channels

Intelligent responses powered by AI and social sentiment analysis

Seamless engagement across social, messaging, and community platforms

Unified engagement across leading social networks

#1 in the Gartner Critical Capabilities report for the Customer Engagement Center

Digital
engagement

Knowledge
management

AI
automation

Composable
architecture

Features

Monitor, manage, and respond (non-realtime*) to relevant social** posts

Route social queries intelligently using sentiment analysis

Blend social interactions with traditional channels in a unified agent desktop

Track brand sentiment and response effectiveness with real-time metrics

* For instant social messaging, use our eGain Chat solution

** YouTube, Facebook, Instagram

Pricing

$25 /user /month

Ask for demo

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