eGain Cobrowse

eGain Cobrowse allows agents to guide customers with a shared view of web content and help them fill forms
Secure, real-time web content sharing to fill out forms and onboard customers
Seamless integration with chat and phone calls for multi-modal support
No-download, firewall-friendly technology with granular access controls and auditability
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Digital
engagement
Knowledge
management
AI
automation
Composable
architecture
Features
Guide customers through web tasks and assisted form filling
Control sessions securely with field-level privacy and consent
Simplify navigation with cursor sharing and field highlighting
Integrates with chat tools and CcaaS platforms
No-download solution that works across browsers
Pricing
$25 /user /month