Recent Events

ChatGPT and Generative AI for CX

Hype, Reality, What to Know and Do

Webinar | Execs In The Know

11:00 am Pacific Time

Consero Customer Experience & Contact Center Forum

The Biltmore Miami, Coral Gables, FL

The Communications Technology Expo 2023

ExCeL, London

IQPC – CCW Europe

Syon Park, London

Institute of Customer Service – Annual Conference

Hilton Park Lane, London

Reinventing the Digital Banking Experience

Future Digital Finance
Hyatt Regency, Austin, TX

CCW Berlin

Booth# 2B22
Estrel Berlin, Berlin, Germany

Webinar | Veterans Affairs talks about Knowledge-Powered CX and Employee Experience Transformation

11 am – 12 pm Pacific Time

IQPC- BFSI exchange

London

ACT-IAC Digital Transformation Summit

Reston, Virginia

The eCommerce Forum

The Hilton Canary Wharf, London

Public Sector Learning & Development

Virtual

Webinar | Turbocharge Employee Performance with Knowledge in the Flow of Work

2:00 pm – 3:00 pm Eastern Time
Speaker: Evan Siegel, VP, Financial Services AI Solutions, eGain

Webinar | The Looming Contact Centre Agent Experience Crisis: Understand, Avoid, and Ascend in partnership with eGain

12:00 pm UK Time (1 hour)

Webinar | The Knowledge Imperative

Transforming Citizen Service Experiences

9:00 am Pacific Time
Speaker: Sanjeev Sahni, eGain

Microsoft 365 Conference

MGM Grand Las Vegas, NV

Sessions

• Dec 07, 9.45 am PT: Expand the Business Value of SharePoint™ with a Knowledge Hub
• Dec 08, 8.00 am PT: Learn how to Transform Content into Contextual Knowledge

Webinar | The Looming Contact Centre Agent Experience Crisis: Understand, Avoid, and Ascend

11:00 am UK Time (30 minutes)

CX UK Exchange

CX Network
London

Banking, Financial Services, and Insurance (BFSI) Exchange

Customer Engagement Insider
Hilton Carillon Park, St. Petersburg, FL

AI Knowledge Management: The Essential Complement to Training the Digital Workforce

Association for Talent Development Webinar
2.00 pm EST | Online

Call & Contact Centre Expo

ExCeL, London

European Contact Centre & Customer Service Awards 2022 – Category Sponsor

Old Billingsgate in Central, London, TBC

Conversational AI & Customer Experience Summit

Leonardo Hotel, Munich City East

2022 Community Conference

The Forum Social
Online

Insurance Innovators Summit London

QEII Centre, London

Financial Brand Forum

Aria Hotel & Resort, Las Vegas

ACT-IAC CX Summit 2022

Washington, DC

International Customer Experience Management (ICEM) Dach Summit

Germany / Austria / Switzerland | Online

Driving Transformation for the Customer Experience

CX Innovation Summit

KMWorld 2022

The Knowledge Management & Enterprise Solutions Conference
Keynote by eGain CEO: November 9, 9.45 am ET, Capitol Ballroom, JW Marriott, Washington, DC

National Conference Community Connections Day

The Forum Social
Chesford Grange, Warwickshire

Unleashing Digital Customer Experience

De Balie, Amsterdam

Chief Experience Officer Exchange

Customer Engagement Insider
Hyatt Regency At The Arch, St. Louis, MO

The Knowledge Imperative Transforming Citizen Service

ACT-IAC Webinar

Fintech Focus: Digital Transformation Summit

Biltmore Mayfair, LXR Hotel London

The Looming Contact Center Agent Experience Crisis: Understand, Avoid, Ascend

KMWorld Webinar

Listen 2022 Better Intelligence for Better Experiences

CallMiner Customer Connect
Loews Miami Beach Hotel, Miami FL

ICMI Contact Center Expo

Omni Orlando Resort at Championsgate, Orlando, FL

Digital Insurance Connect

Hyatt Regency, Austin

Getting the Digital Advisor Experience Right

A CCMA Webinar
Hilton London Canary Wharf

Digital Customer Engagement Summit 2022

Hilton London Canary Wharf

Transforming Customer Engagement With AI-Powered Knowledge Management

An eGain & Deloitte Executive Event
South Place Hotel, London EC2M 2AF

The Future of Insurance Europe 2022

Reuters Events
Hotel Novotel, Amsterdam City

Knowledge Management (KM) Conference

Engage Customer
Victoria Park Plaza, London

Pharma’s evolving purpose: Human-centric, digital, agile, and innovative

Nice Acropolis Convention Center, Nice, France

eGain Solve 22

The eGain annual event is back this year after a 2-year hiatus!
MGM Grand, Las Vegas

eGain Solve 22

Bite-Sized Taxonomy Boot Camp
Online

Camelot Member Meet up

Online

The UK National Contact Centre Conference

QEII Centre, Westminster, London

Digital Transformation

Public Sector Executive presents
3.10 pm BST: Digital Citizen Engagement Panel Discussion with eGain

Salesforce Dreamforce

Moscone Center, San Francisco

International Customer Experience Management Summit Berlin

ICEM SUMMIT
Pullman Berlin Schweizerhof Hotel, Berlin

CX Exchange for Travel and Hospitality

CX Network
Hilton Syon Park Hotel, London

The Looming Agent Experience (AX) Crisis: Understand, Avoid, and Ascend

Call & Contact Centre Digital (CCC) Expo Webinar

Customer Experience in Financial Services

Arena International
The Waldorf Hilton, London

Expand the Business Value of SharePoint™ with a Knowledge Hub

KMWorld Webinar

Five9 CX Summit

Aria Hotel, Las Vegas

The Looming Agent Experience (AX) Crisis: Understand, Avoid, and Ascend

An eGain webinar ft BenchmarkPortal

Knowledge Hubs: Turbocharge Your CX and AX with KX

Webinar by CCA Global

The Conference for CX Innovators in Financial Services (CXFS)

The Cross-Industry Conference for CX Innovators (NGCX)

Co-located at Renaissance Boston Waterfront Hotel

Executive Round Table: You know what you know – how can advisors be more effective with better access to knowledge management?

CCA Global

CX Retail Exchange

Hilton Syon Park, London, UK

CCX Leaders Summit

Chelsea Harbour Hotel, London

Insurance Innovators | USA

Music City Center, Nashville

Insurance Innovators | Summer Festival

Hilton Munich

Customer Contact Week Las Vegas

Caesars Forum, Las Vegas

Knowledge Management Reborn—Modern KM: Latest Technologies, Strategies and Techniques

Online
eGain session: Day 2, 16 June, 1.10 pm BST

CCW Europe Digital Summit

Online

Cisco Live! 2022

Las Vegas, Nevada

Taxonomies as Reference Data: Governance and Management

London Taxonomy Boot Camp 2022
Virtual

Shoptalk Europe

ExCel, London

Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation

Webinar with DestinationCRM

CCA Leaders Summit 2022

Hilton Doubletree, Glasgow

TechNetCyber

Baltimore Convention Center, Baltimore, MD

Knowledge Hubs: The Missing Ingredient in Digital Transformation of Citizen Service

Webinar with GovExec

Knowledge Hubs: The Missing Ingredient in Digital Transformation of Citizen Service

Webinar with Benchmark Portal
11 am Pacific Time / 2 pm Eastern Time

Digital Integration in Wealth Management 2022

Park Plaza Victoria London

Call and Contact Center Expo

Las Vegas Convention Center

Insurtech Insights Europe 2022

InterContinental London – The O2

Why Knowledge Management is the Missing Ingredient in the Digital Transformation of CX

Webinar with MyCustomer

Transforming Customer Experience with Knowledge Management

Webinar with KMWorld

The Broken Bank and Credit Union Sales: How to Fix, Scale, and Transform

Webinar with Financial Brand

Customer Contact Week Europe Exchange

Hilton London Syon Park, London

MWC Barcelona

Barcelona, Spain

Chief Customer Officer Live Series UK

Virtual Roundtable

Future of the Contact Centre

Virtual

The Top Trends in KM for 2022

Webinar with KMWorld

Webinar | Knowledge Hubs for Digital CX Transformation: What, Why, and How

KM Institute Presents
Speaker: Sam Hahn, VP of Technology, eGain

15th Annual International Customer Experience Management (ICEM) Summit London

Virtual Keynote speaker: Stephen Kennedy, Director, Pre-Sales, eGain

Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond

Webinar with DestinationCRM