News and Press

September 2025


September 9
eGain Appoints Marketing Veteran John Copeland as Vice President of Marketing

eGain Press Release


September 4
eGain Announces Increase to Stock Repurchase Program of $20 Million

eGain Press Release


September 4
eGain Announces Fourth Quarter and Fiscal Year 2025 Financial Results and $20 Million Stock Repurchase Program Expansion

eGain Press Release

August 2025


August 27
eGain to Announce Fiscal 2025 Fourth Quarter and Full Year Financial Results on September 4, 2025

eGain Press Release

July 2025


July 1
eGain’s three steps for CX success with AI

KMWorld

June 2025


June 26
Tips for Driving Customers to Self-Serve

destinationCRM


June 4
A Trust Crisis in AI Implementation Exists as Organizations Rush to Deploy GenAI

KMWorld


June 3
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content

eGain Press Release

May 2025


May 22
eGain – STATE OF AI 2025: MID-YEAR REPORT – Lack of Trusted Content Emerges as Achilles Heel – Survey

KMWorld


May 14
eGain Announces Third Quarter 2025 Financial Results

eGain Press Release


May 12
Using Tacit and Explicit Information for Productivity

KMWorld


May 07
eGain to Announce Fiscal 2025 Third Quarter Financial Results on May 14, 2025

eGain Press Release


May 01
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

CX Today

April 2025


April 28
AI Enhances Customer Service in Several Ways

Enterprise AI World

March 2025


March 19
eGain AI Agent for Contact Center makes every agent an expert

KMWorld


March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

eGain Press Release


March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

CustomerThink


March 18
eGain Launches AI Agent for Contact Center

Smart Customer Service


March 11
eGain to Participate in the Annual Roth Conference on March 17, 2025

eGain Press Release

February 2025


February 18
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers

Solutions Review


February 13
eGain Announces Second Quarter 2025 Financial Results

eGain Press Release


February 10
KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success

KMWorld


February 06
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025

eGain Press Release

January 2025


January 6
eGain Customers Share Their Experiences at the KMWorld Conference

KMWorld


January 6
KMWorld Conference Wrap-Up and Look Ahead

KMWorld

December 2024


December 17
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

CX Today


December 13
eGain Named a Visionary in the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

eGain Press Release

November 2024


November 22
Specialized Bicycles Rides with eGain

destinationCRM


November 19
KMWorld 2024 kicks off with a major focus on humans and AI working together

KMWorld


November 13
eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

eGain Press Release


November 12
eGain Announces First Quarter 2025 Financial Results

eGain Press Release


November 08
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024

eGain Press Release


November 05
eGain to Announce Fiscal 2025 First Quarter Financial Results on November 12, 2024

eGain Press Release


November 04
KMWorld Readers’ Choice Award Winners 2024

KMWorld

October 2024


October 31
A Q&A with Ashu Roy, eGain’s CEO

destinationCRM


October 31
Need to Make Progress on Virtual Customer Assistance?

insurance Edge


October 29
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24

eGain Press Release


October 15
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024

eGain Press Release


October 14
Benefits of Investing in Emerging Technology for KM

APQC


October 10
Understanding the AI and KM Connection

APQC

September 2024


September 09
eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation

KMWorld


September 05
eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum

eGain Press Release

August 2024


August 28
eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024

eGain Press Release


August 21
The Enterprise AI Sourcebook is Here

Enterprise AI World


August 14
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons

eGain Press Release


August 09
Ventana Research Announces the 17th Annual Digital Innovation Award Finalists

Venata Research

July 2024


July 26
Work at the Speed of Knowledge: Generative AI and the Future of Knowledge Management

APQC


July 26
Knowledge Management and Generative AI: Partners in Productivity

APQC


July 22
Introducing the 2024 ICMI Global Contact Center Awards Finalists

ICMI


July 8
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100

destinationCRM


July 8
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

KMWorld

June 2024


June 14
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience

eGain Press Release


June 13
eGain named a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems

eGain Press Release

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