GameStop accelerates digital customer service with eGain Cloud™

Video game retailer leverages eGain Try+Buy™, a risk-free, no-charge, expert-guided pilot service, to ensure business value in production environment before purchase

Sunnyvale, CA (November 4, 2015): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that GameStop has deployed eGain Cloud for digital customer service after a successful, expert-guided pilot in the cloud with eGain Try+Buy.

The company selected eGain due to its rich functionality and its unique pilot offer in eGain Try+Buy. Designed for client success in a production setting and speed to value, the offer includes the following:

  • Award-winning customer engagement suite with built-in best practices
  • Safe production pilot in eGain Cloud
  • Options for easy A/B testing
  • Guidance to quick business value by eGain experts
  • Risk-free delivery at no charge with no obligation to buy

Based on results from the pilot, GameStop decided to move forward with its investment in eGain. The service organization is using eGain to route email queries intelligently, arm agents with contextual knowledge, ensure service level compliance, and optimize service productivity with reporting and analytics.

“Customer engagement solutions should not only be easy to deploy and use but equally important, easy to quickly prove value in a production setting,” said Ashu Roy, eGain CEO. “Clients such as GameStop are loving the risk-free experience of guided digital innovation in the eGain Cloud!”

To see quick results in your digital transformation program with eGain Try+Buy™, visit https://www.egain.com/try-buy.

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit https://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contact

Steve Fiore