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July 2025
July 1
eGain’s three steps for CX success with AI
KMWorld
June 2025
June 26
Tips for Driving Customers to Self-Serve
destinationCRM
June 4
A Trust Crisis in AI Implementation Exists as Organizations Rush to Deploy GenAI
KMWorld
June 3
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content
eGain Press Release
May 2025
May 22
eGain – STATE OF AI 2025: MID-YEAR REPORT – Lack of Trusted Content Emerges as Achilles Heel – Survey
KMWorld
May 14
eGain Announces Third Quarter 2025 Financial Results
eGain Press Release
May 12
Using Tacit and Explicit Information for Productivity
KMWorld
May 07
eGain to Announce Fiscal 2025 Third Quarter Financial Results on May 14, 2025
eGain Press Release
May 01
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
CX Today
April 2025
April 28
AI Enhances Customer Service in Several Ways
Enterprise AI World
March 2025
March 19
eGain AI Agent for Contact Center makes every agent an expert
KMWorld
March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
eGain Press Release
March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
CustomerThink
March 18
eGain Launches AI Agent for Contact Center
Smart Customer Service
March 11
eGain to Participate in the Annual Roth Conference on March 17, 2025
eGain Press Release
February 2025
February 18
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers
Solutions Review
February 13
eGain Announces Second Quarter 2025 Financial Results
eGain Press Release
February 10
KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success
KMWorld
February 06
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025
eGain Press Release
January 2025
January 6
eGain Customers Share Their Experiences at the KMWorld Conference
KMWorld
January 6
KMWorld Conference Wrap-Up and Look Ahead
KMWorld
December 2024
December 17
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
CX Today
December 13
eGain Named a Visionary in the 2024 Gartner
®
Magic Quadrant
™
for the CRM Customer Engagement Center
eGain Press Release
November 2024
November 22
Specialized Bicycles Rides with eGain
destinationCRM
November 19
KMWorld 2024 kicks off with a major focus on humans and AI working together
KMWorld
November 13
eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024
eGain Press Release
November 12
eGain Announces First Quarter 2025 Financial Results
eGain Press Release
November 08
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024
eGain Press Release
November 05
eGain to Announce Fiscal 2025 First Quarter Financial Results on November 12, 2024
eGain Press Release
November 04
KMWorld Readers’ Choice Award Winners 2024
KMWorld
October 2024
October 31
A Q&A with Ashu Roy, eGain’s CEO
destinationCRM
October 31
Need to Make Progress on Virtual Customer Assistance?
insurance Edge
October 29
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24
eGain Press Release
October 15
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024
eGain Press Release
October 14
Benefits of Investing in Emerging Technology for KM
APQC
October 10
Understanding the AI and KM Connection
APQC
September 2024
September 09
eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation
KMWorld
September 05
eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum
eGain Press Release
August 2024
August 28
eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024
eGain Press Release
August 21
The Enterprise AI Sourcebook is Here
Enterprise AI World
August 14
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons
eGain Press Release
August 09
Ventana Research Announces the 17th Annual Digital Innovation Award Finalists
Venata Research
July 2024
July 26
Work at the Speed of Knowledge: Generative AI and the Future of Knowledge Management
APQC
July 26
Knowledge Management and Generative AI: Partners in Productivity
APQC
July 22
Introducing the 2024 ICMI Global Contact Center Awards Finalists
ICMI
July 8
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
destinationCRM
July 8
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
KMWorld
June 2024
June 14
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience
eGain Press Release
June 13
eGain named a Representative Vendor in the 2024 Gartner
®
Market Guide for Customer Service Knowledge Management Systems
eGain Press Release
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