AI Agent for Contact Center for Genesys

Personalized guidance based on real-time call monitoring

Proactive

Real time

Dynamic

Guided

Your customer service agents are being set up to fail…
let’s fix that!

eGain AI Agent + Knowledge Hub deliver instant, trusted answers—turning frustration into resolution.

Irate customers demanding instant answers to complex questions

Stop drowning in apps. With eGain, AI orchestrates knowledge across channels into one trusted desktop.

A firehose of disconnected data across dozens of desktop tools

GenAI + Knowledge Management empower agents as instant experts—ending burnout at scale.

Micro-measured for compliance, performance, and customer sat

Out-of-the-box integration within Genesys contact center platform

Real-time intent detection for voice and digital channels

Presents guided knowledge in the flow of conversation

Adapts to agent tenure and topic-specific proficiency

Improves by learning from conversations and feedback

Content sources

$0.50 per Resolution

Buy in blocks of 100 Resolutions ($50 per block)

A Resolution is defined as a conversation with a customer followed by 24 hours of silence