AI CX
Automation
Platform
Powered by Trusted Knowledge™
eGain AI CX Automation Platform unifies trusted knowledge with GenAI to automate customer service. It delivers instant, compliant, and personalized answers across channels—helping you reduce costs, improve CSAT, and accelerate digital adoption.
AI Agent
AI ROI Calculator
Eliminate content silos
Automate knowledge curation
Establish single source of truth
Deliver knowledge everywhere
Trusted, consumable answers
Learn how to automate CX with AI
See for yourself the power of packaged GenAI products for customer service that deeply integrate with your trusted knowledge content to deliver customer self-service and agent guidance.
October 14-15, 2025
Hyatt Regency O’Hare, Chicago
Customer service automationSuccessful customer service automation with GenAI requires a strong foundation of integrated knowledge management.
Learn more depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies knowledge silos and transforms content by orchestrating GenAI and experts, delivering trusted answersTrusted answers come from unified knowledge foundation—AI cannot be reliable without accurate, consistent, and compliant content.
Learn more that are correct, consistent, and compliant. These answers are contextually personalized for customers, agents, and employees and proactively delivered in the flow of workContextual knowledge in the flow of work shortens onboarding, minimizes errors, and empowers employees to serve customers faster.
Learn more.
AI Agent
Conversational guidance for customers, agents, and employees
AI Agent for Customer Self-Service
AI Agent for Contact Center
AI Agent for Contact Center for Genesys
AI Knowledge Hub
Eliminate knowledge and content silos, and guide users to trusted answers
Conversation Hub
Deliver personalized digital engagement to customers across touchpoints
Our clients love us!
Insurance Industry
$30B+
Government
50,000+ Employees
Banking
$3B – $10B
Modern knowledge managementSlash operational costs with modern KM—unified, AI‑guided knowledge reduces handle times, training cost, and escalations while improving CX.
Learn more is foundational to AI automation of customer service. Today, businesses are struggling to deliver impact at scale with AI because they are ignoring the garbage in garbage outAI is only as good as its input—avoid GIGO by feeding bots with curated, compliant knowledge from a unified hub.
Learn more problem when it comes to delivering trusted answers to customers. A full-stack solution built on a composable platform, centralized knowledge, and deeply integrated agentic workflows solves the hard problem.
eGain is a Leader in Gartner’s eMQ for AI Knowledge apps
“…100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”
June 2024
Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success.
June 2025
