A typical customer service conundrum
Siloed enterprise content systems – hard to setup and manage
Customers forced to be the glue across silos and channels
Agents struggle to find answers across desktop tools
The hardest problem in customer service can’t be solved by slapping AI on top of FAQs and data dips
eGain AI Agent
cracks the code
Zero set up
Agentic technology
Connected to the Knowledge Hub
45%
queries resolved with conversational self service
14%
reduction in
average handle time
50%
reduction in agent onboarding time
Customers
in action
with eGain AI
How Specialized Bicycles uses AI to accelerate customer service
