Solve
25.

The premier AI Customer Service conference in London on 17th June

The Brewery
52 Chiswell St, London

Reserve your seat

Tired of waiting for Einstein from Salesforce?
ServiceNow not moving your AI needle?
Running ragged with Microsoft Copilot?

Build your own AI Agent at the masterclass and take it home!

OUR SPEAKERS

Hear trailblazers from Global 1000 companies share cutting-edge AI success stories in their journey to automate customer service.
Learn how trusted content paired with agentic products reduces cost of service by 75%, while improving CX and AX.
Configure and build your own AI Agent for Customer Service and take it home for free.
Reserve your seat

eGain has truly transformed the way we manage and share knowledge at Cathay. They provided us with a flexible, future-ready knowledge management solution that empowers our agents to deliver world-class service.

Priyatha Menon

Head of Digital – Service Delivery, Cargo, People

AGENDA

Monday, June 16

6:00 pm – 8:00 pm
Drinks and Dinner

Tuesday, June 17

Morning
8:00 am – 9:40 am
Breakfast and Demos

9:45 am – 10:45 am
KEYNOTE
Knowledge Infrastructure for AI Business
Ashu Roy, CEO, eGain

10:45 am – 11:15 am
CUSTOMER SHOWCASE – EE
CX Transformation at EE with eGain AI Knowledge
Stacy Young, Head of Knowledge, EE

11:15 am – 11:45 am
CUSTOMER SHOWCASE – RPM LIVING
CX and EX Transformation at RPM Living
Mariana Estrada, Chief Strategy Officer, RPM Living

Afternoon
11:45 am – 1:15 pm
Lunch and Demos

1:15 pm – 1:45 pm
CUSTOMER SHOWCASE – TRANSLINK
Knowledge & AI for Self Service & Contact Centre
Marc Boer, Delivery Manager, Translink
Jamilla Ettema, Knowledge Manager, Translink

1:45 pm – 2:15 pm
THOUGHT LEADERSHIP
Silver Tsunami: Seal the Baby Boomer Brain Drain with AI Knowledge Management
Evan Siegel, Vice President, Business Development, eGain

2:15 pm – 2:45 pm
CUSTOMER SHOWCASE – SPECIALIZED
Maturing Operations and CX Excellence with eGain AI Knowledge Hub
Andrew McGuigan, Global Head of Rider Care, Specialized

2:45 pm – 3:15 pm
NEW PRODUCTS AND SOLUTIONS
Knowledge Method
Arvind Gopal, VP, Product Management & Product Strategy, eGain

Evening
3:30 pm – 5:30 pm
AGENTIC AI WORKSHOP
Build your own AI Agent and take it home

3:30 pm – 6:00 pm
Drinks and Demos

RESERVE YOUR SEAT NOW

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