CHICAGO | OCT 14-15, 2025

Solve
25.

The premier AI Customer Service conference is back!

Hyatt Regency O’Hare
Chicago

Tired of waiting for Einstein from Salesforce?

ServiceNow not moving your AI needle?

Running ragged with Microsoft Copilot?

See for yourself the power of packaged GenAI products for customer service that connect into your trusted business content to deliver customer self-service and agent guidance

OUR SPEAKERS

Stay tuned…

Hear trailblazers from Global 1000 companies share cutting-edge AI success stories in their journey to automate customer service.

Learn how trusted content paired with agentic products reduces cost of service by 75%, while improving CX and AX.

Configure and build your own AI Agent for Customer Service and take it home for free.

Reserve your seat

We were really impressed by the eGain platform, particularly the native capabilities around AI-powered search and content creation, the out-of-the-box integrations with Zendesk, Salesforce and SharePoint.

Mariana Estrada

Chief Strategy Officer at RPM Living

AGENDA

Tuesday, October 14

MORNING

8:00 – 9:40 am

Breakfast and Demos

9:45 – 10:45 am

ANALYST PERSPECTIVE

10:45 – 11:30 am

KEYNOTE

11:30 – 12:00 pm

CUSTOMER SHOWCASE

AFTERNOON

12:00 – 1:00 pm

Lunch and Demos

1:00 – 3:00 pm

CUSTOMER SHOWCASE

3:00 – 3:30 pm

Coffee and Demos

EVENING

3:30 – 5:00 pm

NEW PRODUCTS AND SOLUTIONS

5:30 – 7:30 pm

Drinks and Demos

Wednesday, October 15

8:00 – 9:40 am

Breakfast and Demos

9:45 – 12:00 pm

AGENTIC AI WORKSHOP

Build your own AI Agent and take it home

12:00 – 1:00 pm

Lunch

1:00 – 4:00 pm

Training sessions

RESERVE YOUR SEAT

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