Gartner says it is knowledge or bust, but how do you gain the edge with knowledge? Attend Solve 22, the best place to learn how to do KM right to get your customer experience (CX), agent experience (AX), and business experience (BX) unstuck.
Tuesday, October 11
Registration + Breakfast
ANALYST VIEW
Customer Obsession: The What, the Why, and the How
Rick Parrish,Vice President & Research Director, Forrester Research
KEYNOTE
State of Agent Experience: Why Bother and How to Fix
Ashu Roy, CEO, eGain
Coffee
CLIENT INNOVATION SHOWCASE
Lunch
PRODUCT CONVERSATIONS
- The Knowledge Imperative for Remote-First Agents
- Conversation Hub: Do It All, Be Smart, Play “Nice” (aka BYOX), Win!
- Analytics Hub: Integrate, Ingest, Insight, Ignite
- The eGain Marketplace: Innovate, Integrate, Monetize
- eGain Managed Services: Success Stories
CHATBOT FACTORY
Join us at the Bot Factory to build and take away your own starter customer service chatbot in 2 hours
DESKTOP WORKSHOP
Join us at the Desktop Workshop to experience what the advisor desktop can do for your customer and agent experience
Wednesday, October 12
EGAIN SOLVE SESSIONS
Only for eGain Customers and Partners
In-depth sessions with unlimited Q&A on eGain 21—the latest version of eGain’s customer engagement suite
WHAT TO EXPECT
One great day
Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.
Location
Located on the Las Vegas Strip, one of the most popular and iconic tourist destinations.
Demo lounge
Watch innovations in action; learn quickly to get there risk-free.
Free food and drinks!
Enjoy your day with free breakfast, lunch, and cocktails!
WHAT PEOPLE SAY
They love it. Read what the previous attendees had to say!
GALLERY
EVENT VENUE
MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
CONTACT
Email us for eGain Solve 22 inquiries
