• eGain Solve 22

    October 11-12 | Las Vegas
    MGM Grand Conference Center | Premier Ballroom, Level 3

    VIEW AGENDA

  • TWO EXCITING DAYS

    Exchange ideas, best practices, and success stories in AX, BX, and CX!

    VIEW AGENDA

Gartner says it is knowledge or bust, but how do you gain the edge with knowledge? Attend Solve 22, the best place to learn how to do KM right to get your customer experience (CX), agent experience (AX), and business experience (BX) unstuck.


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OUR SPEAKERS


Rick Parrish

Rick Parrish

Vice President, Research Director
Forrester

Ashu Roy

Ashu Roy

CEO
eGain Corporation


A-Dec

Alight

Deloitte


LL Bean

Liberty Mutual

Navy Federal Credit Union


NCAA

Teco

Wex


Day 0 – Monday, October 10

MGM Grand Conference Center | Premier Ballroom, Level 3

6:30 pm to 8:00 pm

Early Registration + Reception

Hang out with the eGain team over pizza and drinks

Day 1 – Tuesday, October 11

7:30 am to 9:00 am

Registration + Breakfast

8:00 am to 6:00 pm

Demo Lounge

10 eGain stations, staffed by our finest

3 partner stations: CallMiner, Cisco, Deloitte

9:30 am to 10:30 am

PLENARY SESSION – ANALYST VIEW

Customer Obsession: The What, the Why, and the How

Rick Parrish, Vice President & Research Director, Forrester Research

10:30 am to 11:30 am

PLENARY SESSION – KEYNOTE

The Future of Contact Centers: Super Agents, A Knowledge Hub, and AI Automation

Ashu Roy, CEO, eGain

11:30 am to 11:45 am

Coffee

11:45 am to 12:45 pm

PLENARY SESSION – INNOVATION SHOWCASE

LL Bean
Liberty Mutual

12:45 pm to 2:00 pm

Lunch + Demo Lounge

2:00 pm to 3:30 pm

PLENARY SESSION – INNOVATION SHOWCASE

Deloitte
Navy Federal Credit Union
Alight

3:30 pm to 4:00 pm

Coffee

4:00 pm to 6:00 pm

PLENARY SESSION – INNOVATION SHOWCASE

Teco
A-Dec
Wex
NCAA

6:30 pm to 8:30 pm

Poolside Reception

Day 2 – Wednesday, October 12

7:30 am to 9:30 am

Breakfast

9:30 am to 10:45 am

PLENARY SESSION

7 Habits of Successful Knowledge Management

  1. Think Of KM as a Journey Not a Destination
  2. Ceaselessly Track Value
  3. Get to Wow Quickly
  4. Sustain Your Design & Content Strategy
  5. Connect More Dots
  6. Stay Agile
  7. Continuously Focus on Planning

10:45 am to 11:00 am

Coffee

11:00 am to 12:15 pm

PLENARY SESSION

Knowledge Hub: Interesting Use Cases

  • How We Hub
  • AI Automation Strategy
  • Transform with Analytics
  • Knowledge for Customer Conversations
  • Knowledge for Agents
  • Knowledge for Sales

12:15 pm to 1:30 pm

Lunch

1:30 pm to 2:30 pm

BIRDS-OF-A-FEATHER SESSIONS

Unlimited Q&A with product experts

TRACK 1: Conversation Hub

REGISTER

TRACK 2: Knowledge Hub

REGISTER

TRACK 3: Analytics Hub

REGISTER

2:30 pm to 3:30 pm

WORKSHOP

Chatbot Factory

A workshop to create your own chatbot app in 1 hour

REGISTER

3:30 pm to 5:00 pm

Coffee and more


* Agenda subject to change


WHAT TO EXPECT

Two great days

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Located on the Las Vegas Strip, one of the most popular and iconic tourist destinations.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drinks!

Enjoy free breakfast, lunch, and cocktails!


WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

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EVENT VENUE

MGM Grand Conference Center
Premier Ballroom, Level 3
3799 S Las Vegas Blvd, Las Vegas, NV 89109

CONTACT

Email us for eGain Solve 22 inquiries



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