Gartner says it is knowledge or bust, but how do you gain the edge with knowledge? Attend Solve 22, the best place to learn how to do KM right to get your customer experience (CX), agent experience (AX), and business experience (BX) unstuck.

OUR SPEAKERS


Rick Parrish

Rick Parrish

Vice President, Research Director
Forrester

Ashu Roy

Ashu Roy

CEO
eGain Corporation


A-Dec

Alight

Liberty Mutual

LL Bean


Monday, October 10

5:00 pm to 7:30 pm

Early registration and drinks

Tuesday, October 11

7:30 am to 9:00 am

Registration + Breakfast

9:00 am to 10:00 am

ANALYST VIEW

Customer Obsession: The What, the Why, and the How

Rick Parrish,Vice President & Research Director, Forrester Research

10:00 am to 11:00 am

KEYNOTE

State of Agent Experience: Why Bother and How to Fix

Ashu Roy, CEO, eGain

11:00 am to 11:30 am

Coffee

11:30 am to 1:00 pm

CLIENT INNOVATION SHOWCASE

A-Dec
Alight
Liberty Mutual
LL Bean

1:00 pm to 2:30 pm

Lunch

2:30 pm to 4:30 pm

PRODUCT CONVERSATIONS

  • The Knowledge Imperative for Remote-First Agents
  • Conversation Hub: Do It All, Be Smart, Play “Nice” (aka BYOX), Win!
  • Analytics Hub: Integrate, Ingest, Insight, Ignite
  • The eGain Marketplace: Innovate, Integrate, Monetize
  • eGain Managed Services: Success Stories

4:30 pm to 6:30 pm

CHATBOT FACTORY

Join us at the Bot Factory to build and take away your own starter customer service chatbot in 2 hours

DESKTOP WORKSHOP

Join us at the Desktop Workshop to experience what the advisor desktop can do for your customer and agent experience



Wednesday, October 12

EGAIN SOLVE SESSIONS

Only for eGain Customers and Partners
In-depth sessions with unlimited Q&A on eGain 21—the latest version of eGain’s customer engagement suite

Track 1: DigitaL+Desktop
  • 9 am – 10 am

REGISTER

Track 2: knowledge+AI
  • 10 am – 11 am

REGISTER

Track 3: Analytics
  • 11 am – 12 pm

REGISTER

12:00 pm to 1:00 pm

Lunch

2:00 pm to 4:00 pm

KNOWLEDGE ACADEMY MASTERCLASS


* Agenda subject to change


WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Located on the Las Vegas Strip, one of the most popular and iconic tourist destinations.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drinks!

Enjoy your day with free breakfast, lunch, and cocktails!


WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

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EVENT VENUE

MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109

CONTACT

Email us for eGain Solve 22 inquiries