Gartner says it is knowledge or bust, but how do you gain the edge with knowledge? Attend Solve 22, the best place to learn how to do KM right to get your customer experience (CX), agent experience (AX), and business experience (BX) unstuck.
Day 1 – Tuesday, October 11
Registration + Breakfast
Demo Lounge
10 eGain stations, staffed by our finest
3 partner stations: CallMiner, Cisco, Deloitte
PLENARY SESSION – ANALYST VIEW
Customer Obsession: The What, the Why, and the How
Rick Parrish, Vice President & Research Director, Forrester Research
PLENARY SESSION – KEYNOTE
The Future of Contact Centers: Super Agents, A Knowledge Hub, and AI Automation
Ashu Roy, CEO, eGain
Coffee
PLENARY SESSION – INNOVATION SHOWCASE


Lunch + Demo Lounge
PLENARY SESSION – INNOVATION SHOWCASE



Coffee
PLENARY SESSION – INNOVATION SHOWCASE




Poolside Reception
Day 2 – Wednesday, October 12
Breakfast
PLENARY SESSION
7 Habits of Successful Knowledge Management
- Think Of KM as a Journey Not a Destination
- Ceaselessly Track Value
- Get to Wow Quickly
- Sustain Your Design & Content Strategy
- Connect More Dots
- Stay Agile
- Continuously Focus on Planning
Coffee
PLENARY SESSION
Knowledge Hub: Interesting Use Cases
- How We Hub
- AI Automation Strategy
- Transform with Analytics
- Knowledge for Customer Conversations
- Knowledge for Agents
- Knowledge for Sales
Lunch
BIRDS-OF-A-FEATHER SESSIONS
Unlimited Q&A with product experts
TRACK 1: Conversation Hub
TRACK 2: Knowledge Hub
TRACK 3: Analytics Hub
WORKSHOP
Chatbot Factory
A workshop to create your own chatbot app in 1 hour
Coffee and more
* Agenda subject to change
WHAT TO EXPECT
Two great days
Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.
Location
Located on the Las Vegas Strip, one of the most popular and iconic tourist destinations.
Demo lounge
Watch innovations in action; learn quickly to get there risk-free.
Free food and drinks!
Enjoy free breakfast, lunch, and cocktails!
EVENT VENUE
MGM Grand Conference Center
Premier Ballroom, Level 3
3799 S Las Vegas Blvd, Las Vegas, NV 89109
CONTACT
Email us for eGain Solve 22 inquiries