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Webinar | Sustaining CX Excellence Amid Covid-19

Webinar with Forrester Research, sponsored by eGain

The coronavirus continues to wreak havoc on people’s physical as well as economic wellbeing. Businesses are not untouched, either, with events getting canceled, travel being minimized, and employees working from home. In fact, 53% of workers are afraid of the spread of the virus, 45% expect their work life to be disrupted by the virus, and 29% are even afraid to go to work because of the risk of exposure, according to Forrester’s PandemicEX survey of workers.

The one thing you can ill-afford to mess up in this difficult environment is your customer experience (CX). AX (Agent experience) is no less important. How can you sustain excellence in all stakeholder experiences in this year of the pandemic?

“Sustaining CX Excellence Amid Covid-19,” to learn actionable steps from Forrester Principal Analyst, Kate Leggett, and eGain’s very own Technology Evangelist, Sam Hahn.

  • Date: April 9, 2020
  • Time: 11 am to 12 Noon Pacific Time/ 1 pm to 2 pm Central Time