Webinar | Knowledge Hubs for Digital CX Transformation: What, Why, and How
Digital transformation efforts have failed in many customer service organizations as they focused on installing the pipes (channels) but not what flows through the pipes (knowledge—answers/advice/content).
Inside-out knowledge design, high user effort, inconsistent content silos, fragmented context, and lack of insights.
Knowledge hubs that deliver enthusiastic user adoption by leveraging modular architecture, AI, analytics and user-centric design on an open, secure platform.
Your Host: Sam Hahn, VP of Technology at eGain.
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Register for our upcoming webinar to learn more about the what, why, and how of knowledge hubs for digital transformation of customer engagement.
- Date: January 26, 2022
- Time: 11 am Pacific Time/ 2 pm Eastern Time