Webinar | Delivering Digital Customer Experiences For The New Normal

Join us on Wednesday, February 24, at 2:00 PM ET for an interactive and informative webinar where you will learn how your organization can lean into AI-powered digital CX transformation to optimize operations, reduce costs, break down silos, and reduce friction in customer journeys.

Hear from Scoreboard Group’s Josh Streets and eGain’s Sam Hahn

  • Customers’ expectations of digitally-enabled contact centers
  • The impact on the traditional approach to customer journeys
  • The new requirements for the new digital age and lay of the technology landscape when it comes to AI for contact centers
  • How leading companies are leveraging digital and AI to accelerate digital CX transformation

These technologies can be practically and successfully implemented, regardless of which industry you’re in. Digital transformation is within your reach!


Josh Streets
CEO and Founder
Scoreboard Group

Sam Hahn
Technology Evangelist
eGain Corporation

Megan Selva
Group Content and Training Director, ICMI and HDI


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