Masterclass – Generative AI for Customer Service Demystified

You got the generative AI directive from the C-suite, and you are scrambling to figure out how to harness it for customer service, while mitigating risk. That is exactly what we are going to talk about at our virtual masterclass on generative AI.

Here are some of the items we will cover:

  • What is generative AI and how does it work?
  • What are the sweet-spot use-cases for gen AI in the context of contact centers and customer service?
  • Why are Gen AI and KM (Knowledge Management) essential for mutual success?
  • How does Gen AI help automate KM?
  • What are the best practices and pitfalls?
  • What is eGain doing with generative AI?
  • Demonstration of use-cases
  • Q&A

Date & time

Wednesday, Nov 15, 2023 | 11:00 am Pacific Time
Duration: 1 hour

Register now

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