Solve26 London.
On Demand.
Trusted Knowledge. Agentic AI. Real results. Every keynote, product reveal, and customer story from the conference where Europe’s CX leaders convened to redraw the contact center for the age of agentic AI.
From Know-How to AI CX Automation
Ashu Roy traces seventy years of computing toward the moment neural networks finally bridge the analog world — and names customer operations as the $1.5 trillion agentic AI prize. The provocation: knowledge is not unstructured data; it is instruction for AI, and must be governed with the same rigor as code. Three imperatives close the talk for every leader in the room.
Six customers. One pattern.
Knowledge governance turning into measurable business outcomes — in millions of pounds saved, double-digit lifts in CSAT and NPS, and revenue conversions where there used to be none.
A confidence-threshold gate behind every AI answer — balancing speed and compliance across 12,000 advisors.
Three years to a single source of truth — abandon rate down 47%, NPS up 19 points, contact volume down 20%.
Turning the global Customer Service Center from cost center to profit center — a three-phase journey from foundational.
OVpay’s AI agent handles 80% of routed conversations — roughly 10,200 a month — with employee satisfaction up 14%.
A 215-year-old insurer migrates six knowledge bases in three waves to power ElevAItion.
One team governing 10,000+ articles for 70 internal teams, with a new Guided Selling solution driving 188%.
New Products and Solutions
Composer Showcase
eGain and OpenAI Codex
Personal Agents with OpenClaw
Knowledge Migration
Knowledge Discovery
