A DAY IN WASHINGTON | APRIL 10

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eGain CX
and Gen AI
Summit

Elevate your CX, AI, and knowledge management strategies!
Grand Hyatt,
1000 H Street NW, Washington, D.C.

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Turbocharge knowledge innovation with generative and conversational AI


Drive exceptional customer and employee experiences and improve operational metrics


Bring all your FAQs and get them answered


View demos of the latest and greatest innovations

Agenda

Wednesday, April 10

8:00 – 9:00 am

Breakfast

9:00 – 9:15 am

Welcome Keynote

9:15 – 10:00 am

Success @ Scale

Knowledge-Powered Customer Service Transformation

Featuring success stories from IRS and the VA

10:00 – 10:15 am

Coffee Break

10:15 – 12:00 pm

Roundtable

12:00 – 1:00 pm

Lunch

GEN AI BOOTCAMP

1:00 – 2:00 pm

Showcase

Demo of how Gen AI elevates CX and EX

2:00 – 3:00 pm

Masterclass

3:00 – 3:15 pm

Coffee Break

3:15 – 4:30 pm

Workshop

Hands on with Gen AI

4:30 – 7:30 pm

Reception

Sorry, registration is closed!

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OCT 29-30, 2024
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