eGain and Deloitte Executive Event

Transform Customer and Contact Center Agent Experience with Modern Knowledge Management

“Knowledge Management is the #1 technology for enhancing operational performance, customer experience, and employee experience.”

Gartner, September 2021

Join Deloitte, eGain, and BT to explore how you can transform the experiences of customers and frontline employees through modern knowledge management.

Date & time

Wednesday, October 19, 2022
3:00 – 6:00 pm


South Place Hotel,
London EC2M 2AF

Speaker details

Ido Namir
Partner, Portfolio lead,
Human Capital and Knowledge Management, Deloitte

Stacy Young
Head of Knowledge Management,
BT, EE & Plusnet

Noel Harris
Senior Director Customer Success,
Europe, eGain

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