Reporting Violations and Whistleblowing

The Company is committed to the full, prompt, and fair enforcement of the provisions of this Code and to conducting its business with honesty and integrity. The Company expects all staff to maintain high standards. Your conduct can reinforce an ethical atmosphere and positively influence the conduct of your fellow colleagues. Any suspected wrongdoing should be reported as soon as possible. Misconduct cannot be excused because it was directed or requested by another. In this regard, you are expected to alert management whenever an illegal, dishonest, or unethical act or other act of wrongdoing is discovered or suspected. Wrongdoing includes, without limitation, bribery, facilitation of tax evasion, fraud or other criminal activity, health and safety risks, damage to the environment and any breach of legal or professional obligations. The failure to report a violation of this Code may itself be a violation of this Code.

How to raise a concern: Where possible, please raise any concerns with your local management. If you feel uncomfortable speaking with them for whatever reason, you should (anonymously, if you wish) report your concerns by calling a hotline service at 877-205-2554, an independent, third party hotline service that eGain has contracted for its confidential, anonymous reporting and messaging center. The purpose of this third-party complaint-reporting service is to provide a confidential and anonymous means for you to report any suspected improper activities pertaining to eGain. The current Chair of eGain’s Audit Committee and member of eGain’s Board of Directors will be notified of any reports that are made through the hotline service.