Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service
Sunnyvale, CA (September 20, 2022): eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service.
Struggling with disparate silos of information and know-how across countries, which were resulting in repeat calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. It selected eGain, based on functionality, knowledge management expertise, and ease of connection with leading CRM systems and call center platforms. eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe.
“Knowledge Hub is the brain of modern customer service,” said Ashu Roy, eGain CEO. “We are proud to help another global brand transform their customer service experience.”
eGain Knowledge Hub™: https://www.egain.com/products/knowledge-hub/
eGain Conversation Hub™: https://www.egain.com/conversation-hub/
eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
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