Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences
Sunnyvale, CA (September 28, 2022): eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and the contact center agents who serve them.
The company’s contact center workforce includes seasonal and gig agents who are not as familiar with the company’s offerings as the experienced, in-house agents. The proportion of seasonal agents increases significantly during the holiday season. This makes it challenging to provide effective and consistent customer service that is also compliant with organizational policies and best practices. The company wanted to deploy a modern knowledge management system to address this challenge.
Noting its rich functionality and out-of-the-box integration with their Genesys contact center infrastructure, the retailer selected eGain Knowledge Hub. Customer service agents in the US and the UK-based contact centers will use eGain Knowledge to answer questions and resolve issues pertaining to merchandise, order status, returns, payment, and assurance programs.
“We look forward to helping this modern retailer’s customer service team deliver rave experiences, using our top-rated knowledge hub,” said Ashu Roy, eGain CEO.
- eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
- eGain Knowledge Hub for Genesys: https://www.egain.com/knowledge-management-software-for-genesys-cloud/
- eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
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