We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.

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Location: USA

Experience: 8+ years

Job Description

Our ideal candidate will have a strong background and experience with Cisco Contact Center solutions (UCCX, PCCE, UCCE, WCCE, WCC) and knowledge of other leading contact centre solutions. This role will be a high touch, high visibility position working with Cisco and Authorized Technology Partners (ATPs) to generate pipeline, driving engagement, business value, sales enablement and maximizing the potential of the partnerhip. The candidate must be confident speaking to customer journeys within Cisco’s Contact Center solutions with a focus on the value eGain provides for digital customer engagements.


  • Execute, manage, and deliver against America’s Cisco Channel pipeline and bookings targets
  • Develop GTM plans and develop channel specific plans for driving growth
  • Conduct regular sales cadence between Cisco CCBU (all levels), ATPs and other stakeholders
  • Oversee lead generation strategy to generate qualified prospects for the Channel organization
  • Maintain pipeline and dashboards that communicate to Executive Leadership the effectiveness of identified programs and investments
  • Present eGain solutions and benefits to Cisco, Partners and Prospects alike, driving business level outcomes to progress opportunities through the funnel
  • Form strategic alliances with key stakeholders and internal teams


  • 8+ years of strong working knowledge/experience in voice and/or contact center solutions and technologies
  • 4+ years of experience managing (leading) deep distribution relationships (OEM/Resell/Co-sell) and Complementary Technology Providers (e.g., Cisco, Avaya, Genesy, NICE, etc…)
  • Relevant sector experience from a company such as, Cisco, Avaya, Oracle, Amazon Connect, Microsoft, Genesys or Salesforce would be an advantage

To apply

Send your resume and cover letter in MS Word, to [email protected], and include the position in the subject line of the email.


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