Chatbot aka Virtual Assistant for Customer Service, Engagement, and Self-Coaching
Proven AI that delivers quick value
eGain virtual assistants (aka chatbots) deliver quick value with an array of AI technologies: NLU, ML, reasoning. They can hold sales and service conversations, understand intent, guide and coach to successful outcomes, and learn. They have been helping some of the biggest brands in the world for the last two decades.
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| A financial services giant processes over 700,000 chatbot sessions a month | A SaaS client has achieved a 67% improvement in time to answer | A European telco client has seen a 37% improvement in FCR (first call resolution) |
