All posts in: Knowledge management

Januar 25, 2023

KM + Training = Super-Workforce

The Challenge Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is…

Juli 27, 2022

Agent Experience is Missing an Ingredient

Add knowledge management to your recipe for resolving agent experience woes “Knowledge Management (KM) is the #1 technology for enhancing the three main customer service perspectives of operational performance, customer…

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