Sam Jackson (and now Martin Scorsese), you are easily impressed
If your DVR has been malfunctioning lately, you might have actually seen some TV ads rather than skipping them with a vengeance. Ergo, I happened to see an ad that…
If your DVR has been malfunctioning lately, you might have actually seen some TV ads rather than skipping them with a vengeance. Ergo, I happened to see an ad that…
McKinsey recently found that among all digital initiatives, digital customer engagement is the top priority for CEOs. PwC found that 90% of respondents in its 2013 US CEO survey are planning to invest more…
The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…
Exony’s customers alone spend over $10 billion a year operating their contact centers. This high touch, high value (and, indeed, high cost) customer contact increasingly forms just a part of…
Link Timbuktu weather to Michigan job growth? That's tough! Timbuktu weather and Michigan job growth? An asset management firm claims to have such clairvoyant insights that have enabled them to…
Over the years, eGain has been consistently recognized a leader by IT’s “Judge Judies” (i.e., industry analysts) when it comes to product capabilities, completeness of vision, and ability to execute.…