Accelerated by the pandemic, customer service is evolving rapidly, going from digital-optional to digital-first and from necessary evil to a strategic imperative. Reactive customer service is no longer good enough. Tomorrow’s winners will:
- Provide both reactive and proactive, digital-first customer service
- Transition from one-and-done service to continuous conversations
- Go from discrete service journeys to orchestrated life journeys with the customer
- Leverage to make it all happen
What are the top trends in digital customer engagement? How can you orchestrate continuous customer conversations at scale with context, ML, AI, and next-gen knowledge management? How are forward-thinking organizations already doing it?
Register for our upcoming webinar with Forrester Research to learn more.
- Date: August 18, 2021
- Time: 11 am Pacific Time/ 1 pm Central Time