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Webinar | Continuous Conversations: The New Frontier in Digital Engagement

Accelerated by the pandemic, customer service is evolving rapidly, going from digital-optional to digital-first and from necessary evil to a strategic imperative. Reactive customer service is no longer good enough. Tomorrow’s winners will:

  • Provide both reactive and proactive, digital-first customer service
  • Transition from one-and-done service to continuous conversations
  • Go from discrete service journeys to orchestrated life journeys with the customer
  • Leverage to make it all happen

What are the top trends in digital customer engagement? How can you orchestrate continuous customer conversations at scale with context, ML, AI, and next-gen knowledge management? How are forward-thinking organizations already doing it?

Register for our upcoming webinar with Forrester Research to learn more.

  • Date: August 18, 2021
  • Time: 11 am Pacific Time/ 1 pm Central Time

Register for the webinar