Leading trust accreditation firm for European online retailers trusts eGain Cloud™

Trustmark provider picks eGain to rapidly scale customer service

Sunnyvale, CA and Slough, UK (August 1, 2013): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that a European organization, a leader in the accreditation of online shops, has chosen eGain Cloud™ to power email customer service amidst rapid business growth.

The organization grants its coveted trustmark after evaluating online retailers against a comprehensive set of criteria such as data protection, credit worthiness, and price transparency. Seeing a growing need for its services, the company is expanding operations across Europe. This has increased the demand for customer service, overwhelming their contact center agents.

The company selected eGain Mail, an integral part of eGain Cloud, to automate the intelligent routing of customer emails. The app also enables agents to process emails quickly and easily with the help of productivity tools such as auto-suggestions, knowledge base articles, and categorization capabilities.

“eGain understands customer engagement best, so we are ideally positioned to help companies in this domain,” says Ashu Roy, eGain CEO. “eGain’s trusted cloud capabilities leave this organization free to do what it does best—ensure quality and accredit trust among European eCommerce sites.”

About eGain

eGain’s customer engagement solutions power digital transformation strategies for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit https://www.egain.com/products/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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