Solution recognized for transformational capabilities in digital customer engagement
Sunnyvale, CA (August 21, 2013): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that eGain Customer Engagement Hub has been named to KMWorld magazine’s list of Trend-Setting Products for 2013.
Trusted by the who’s who of Global 2000 companies to design and deliver smart and connected customer journeys, the eGain hub includes award-winning apps for customer engagement built on a common platform. The hub approach ensures that customer journeys do not lose context and consistency as consumers hop across traditional and digital touchpoints (store, contact center, web, mobile, and social) or lifecycle stages (research, buy, use, and love). Moreover, best-of-breed knowledge management capabilities and contextual offers guide customers through their journey.
The eGain hub was selected for the eleventh annual Trend-Setting Products list from more than 700 products across 300 different vendors. The list features clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, with particular emphasis on customers. KMWorld’s editorial staff, analysts, system integrators, vendors, line-of-business managers, and users compile the list each year to ensure top companies are selected.
Hugh McKeller, Editor-in-Chief of KMWorld, said “eGain Customer Engagement Hub was selected by the panel because it demonstrates thoughtful, well-reasoned innovation and execution for the most important constituency of them all: the customer and the customer’s customer.”
“eGain is the leader in the knowledge-powered customer engagement and knowledge management space,” added Ashu Roy, CEO of eGain. “We are delighted that our suite has once again been selected as a KMWorld Trend-Setting Product.”
The complete list of KMWorld’s Trend-Setting Products for 2013 will appear in the September 2013 print issue and online on September 1 at www.kmworld.com. For more information about eGain Customer Engagement Hub, visit https://www.egain.com/products/
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes—and subsequent success stories—that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
eGain’s customer engagement solutions power digital transformation strategies for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit https://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (USA), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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