eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.
POSITION: TECHNICAL WRITER
Location: Sunnyvale, CA
We are looking for a technical writer with 2-5 years of proven success in software technical documentation in the customer service management, contact center, CRM, or enterprise software space. Candidate must provide samples.
- 2-5 years of planning, writing, and publishing product documentation, including online help, user guides, and technical guides for software applications.
- Expert knowledge of Microsoft Office.
- Outstanding communication skills.
- Strong information design skills.
- Familiarity with Adobe FrameMaker & RoboHelp. Previous experience with these tools is a plus.
- Graphics skills and familiarity with tools like Visio, Gliffy, etc., a plus.
- Ability to work on several projects at the same time.
- Willingness to work with teams in other geographies (UK and India).
- Degree in English, Journalism, Creative Writing, Instructional Design, Computer Science, or related fields.
- Experience developing courseware for classroom, web, and eLearning.
- Experience with or interest in video production and editing, doing voice overs, etc.
Send your resume and cover letter in MS Word, to email@example.com, and include the position in the subject line of the email.