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Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


POSITION: SOLUTIONS ARCHITECT

Location: Tampa-FL, Dallas-TX, Chicago-IL, Atlanta-GA

Experience: 5 to 8 Years

Duties/Responsibilities

  • Bachelor’s degree required (majors in Science, Engineering, Business, Mathematics, or related field strongly preferred)
  • 5 to 8 years experience as a Solutions Architect with at least three years spent on CRM, KM, or Contact Center
  • Strong industry knowledge about the Contact Center landscape.
  • Experience and knowledge of business and technical solutions that include layered architectures, databases, reporting tools, middleware, monitoring, and high-availability systems
  • Experience with enterprise software integration technologies including but not limited to REST Web Services, JMS, XML, JDBC, Single Sign-On (SAML), etc.
  • Experience with agile scrum methodology
  • Experience or awareness of cloud technologies

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Solutions Architect” in the email subject.

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