Software Engineer

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.

We are currently looking for software engineers to be a part of our Product Engineering team at Pune, India.


Location: Pune, India

Experience: 3 to 5 years

Job description

The UI engineer will work on all our customer-facing user interface development as part of customer deployment projects. This will involve building sophisticated experiences for customers, using the eGain platform. A part of a small team of skillful developers, the Web UI Engineer will work on Web UI development across our industry-leading products.


  • Work, as part of the team, on the development of features and to support existing products, the design for which has been approved by the architecture groups
  • Propose approaches and designs and get them approved by Subject Matter Expert (SME) and Architect (subject to complexity of issue)
  • Adhere to Rules of Engagement for Engineering
  • Identify and communicate to the team the improved code design for standardization
  • Test the product areas impacted by code churn (feature development as well as fixes) and create automated tests where possible
  • Provide detailed documentation on the work you do, to help
    • Preview Test Cases created by QA
    • Help documentation team to create documents for releases—Release Notes, Users Guides
  • Provide to team and project leads high-level estimates (effort and delivery date) for tasks being worked upon
  • Participate in internal training sessions to acquire expertise to become an SME on one or more modules
  • Look for usability and serviceability improvements in the product area you get to work on
  • Travel to other geographies, during project initiation phase and for direct customer support


  • 3+ year of professional experience in web development using React framework
  • Demonstrable experience of web development using HTML5, CSS3, and JavaScript and JavaScript frameworks
  • Good understanding of Web Services (e.g., RESTful services), along with the ability to programmatically interact with data formats, including XML and JSON
  • Good understanding of one of the cloud providers such as AWS, Azure, or GCP
  • Good understanding of building responsive web applications
  • Experience of designing well-formed user experiences through modern web technologies
  • Ability to write well-structured, testable, easy-to-understand code
  • Self-motivated, professional, enthusiastic, reliable
  • Able to work well in a team, and problem-solve collaboratively

To apply

Send your resume and cover letter in MS Word, to mlavekar@egain.com, and include the position in the subject line of the email.