Senior Director, Strategic Marketing


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If for you work is fun, talk to us. We will not waste your time.


Location: Sunnyvale, CA (US HQ)

Experience: 15+ years


Design and develop our evolving brand and messaging – aligned with our strategic intent, positioning, and capabilities

  • Words
  • Pictures
  • Website
  • AV

Education and Experience

  • Bachelor’s degree (non-STEM)
  • 15+ years of professional experience
    • 5+ years of experience in house marketing
    • 5+ years of working at or with a marketing agency
  • Good to have
    • Master’s or PhD degree
    • Knowledge of industry trends and best practices

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview

Next Step

Email your resumé to achille@egain.com with the position title “Senior Director, Strategic Marketing” in the email subject.