Sales Representative / Senior Sales Representative

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.


Location: Sunnyvale, CA

Job description

  • Sell the company’s products to customers in assigned territory or industry
  • Manage full sales cycle activities including cold-calling, qualifying the leads, follow up, contract negotiation and closing the sale
  • Sales to be made through multichannel, inbound and/or outbound sales activities.
  • Carry your own quota
  • Build and apply thorough knowledge of company products and services
  • Demonstrate the capabilities of the company’s product and ability to incorporate this knowledge into a sales pitch
  • Represent the company to the customer in sales-oriented activities.
  • Manage contract documentation
  • Juggle active deal management and new target prospecting
  • Keep up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepare activity and forecast reports as required


  • Passion for selling
  • 1 Year professional work experience (preferably in sales related activities)
  • Strong time management skills
  • Detail oriented
  • Excellent communication and interpersonal skills
  • Hungry & diligent
  • Team player
  • Strong desire to learn
  • Experience with professional software including MS Office

Language fluency

  • Native fluency in English
  • Additional language fluency is a plus

A few things to note

  • Applicants will take an online test and face interviews
  • The interview process will take half a day, on a business day
  • eGain will not pay for an applicant’s travel to Sunnyvale or relocation
  • This is a work from office position. Telecommuting is not an option. (Temporary Exceptions for COVID)
  • A bachelor’s degree is preferred but not essential.

How to apply

  • Submit your resumé to vsingh@egain.com
  • Candidates will receive a phone screening followed by video call assessments
  • We will conduct an online assessment followed by video calls for the short-listed candidates
  • If successful, you will receive a formal offer in writing (subject to regulatory requirements and relevant checks) and can expect to join eGain in April/May 2021