Sales Representative / Senior Sales Representative

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.


Location: Sunnyvale, CA

Job description

  • Sell the company’s products to customers in assigned territory or industry
  • Generate prospective customers through cold-calling, qualify the leads, follow up with them and make the sale
  • Sales to be made through multichannel, inbound and/or outbound sales activities
  • Carry your own quota
  • Build and apply thorough knowledge of company products and services
  • Represent the company to the customer in sales-oriented activities
  • Manage the contract documentation
  • Keep up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepare activity and forecast reports, as required


  • Passion for selling
  • Excellent communication skills
  • Hungry & diligent
  • Team player
  • Strong desire to learn

Language fluency

  • Native fluency in English
  • Additional language fluency is a plus

A few things to note

  • Applicants will take an online test and face interviews
  • The interview process will take half a day, on a business day
  • eGain will not pay for an applicant’s travel to Sunnyvale or relocation
  • This is a work-from-office position; telecommuting is not an option
  • A bachelor’s degree is preferred but not essential

How to apply

  • Submit your resumé and cover letter in MS Word to msitania@egain.com.
  • Our recruitment team will review applications and contact those individuals that we wish to take forward.
  • We will conduct an online assessment followed by an onsite interview for the short-listed candidates  at eGain HQ in Sunnyvale, CA.
  • If successful, you will receive a formal offer in writing (subject to regulatory requirements and relevant checks).