Sales Director (Government)

We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.

If your work is your play, then talk to us.


Location: US (Remote)

Experience: 6 years

Job Description

Looking for a pivotal sales leader position at one of the global leaders for Customer Engagement at the most transformative times in the industry?

You will be responsible for driving new logo opportunities. Our ideal candidate will have a strong background and experience within the Contact Center and Customer Engagement industry, and knowledge of leading contact centre solutions. The candidate must be confident speaking to customer journeys with a focus on the value eGain provides for digital customer engagements.


  • Exceeding sales targets.
  • Drive $100k to $2m+ opportunities to closure in a highly competitive marketplace.
  • Execute, manage, and deliver against regional pipeline and bookings targets.
  • Develop contacts into leads and work through the entire sales cycle, while presenting eGain’s value based on the client’s needs.
  • Present eGain solutions and benefits to Prospects and Partners alike, driving business level outcomes to progress opportunities through the funnel.


  • 6+ years of sales experience in selling software solutions within the Fortune 500 Financial Services, Telco, Retail, Healthcare, Utilities or Federal sectors.
  • Strong working knowledge/experience in voice and/or contact center solutions and technologies
  • Previous experience with complementary technology providers (e.g., Cisco, Avaya, Genesys, NICE InContact, Amazon, 8×8, Five9, TalkDesk, Oracle, Salesforce, Twilio, etc…)
  • Ability to travel


  • Proven track record exceeding sales targets/goals
  • Strategic thinker, but detail oriented
  • Exceptional communication and presentation skills
  • Positive attitude and excellent interpersonal skills

To apply

Send your resume and cover letter in MS Word, to achille@egain.com, and include the position in the subject line of the email.