eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.

POSITION: PRODUCT MANAGER

Location: Sunnyvale, California

Experience: 4+ years in product management

Job description

If you have ever engaged with the customer service touchpoints of the biggest names in telecoms, finance, retail, or healthcare, then there is a good chance your own experiences have been made possible through our technology.

We are looking for a product manager to join our team. This will be an exciting, high-visibility position where you will be working with internal stakeholders, our customers, and technology partners such as Amazon, Avaya, and Cisco to deliver world-class products.

Responsibilities

Product ownership

• Take ownership of product, develop and implement go-to-market product roadmap and strategy aligned to market needs.
• Manage product lifecycle, from strategic planning to delivery and launch.
• Specify requirements for current and future products based on market research, customer demand, analyst interactions, and internal inputs.
• Maintain product feature backlog, collating, translating and using data from a wide range of sources to make informed decisions on prioritization.
• Work with engineering, usability and QA teams through design, test, and release to achieve timing and quality goals, in line with stated business and technical objectives.

 Sales and partner support

• Act as an expert resource for product-related inquiries and requests from sales and presales.
• Research the market and competitive products to help in product positioning and messaging.
• Assist in creation of compelling product demonstrations.
• Engage in customer- and partner-facing situations such as sales meetings, business reviews, and partner or user conferences as a product expert.

 Qualifications and competencies

• Experience and understanding of the contact center industry and related technologies (Cisco, Avaya, Amazon Connect, etc.).
• Experience in delivering cloud-based SaaS products.
• Bachelor’s degree in a technical discipline.
• 4+ years of relevant industry experience as Product Manager or related role.
• Excellent verbal and written communication skills.
• Good work management skills.

To apply

Send your resume and cover letter in MS Word to vsingh@egain.com, and include the position in the subject line of the email.