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Product Manager

We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.

If your work is your play, then talk to us.


POSITION: PRODUCT MANAGER

Location: Sunnyvale, California
Experience: 5 years in Product Management

Job Description

Product Manager in our Messaging Hub team. The eGain Messaging Hub includes a rich set of applications for connecting customers with the business. Apps included are agent desktop, call track, text chat, messaging, email response management, cobrowse, video chat, click to call, secure messaging, notifications, and social customer service.

Responsibilities

  • Manage product lifecycle, from strategic planning to delivery and launch.
  • Specify requirements based on research, demand, analyst interactions, and internal input.
  • Prioritize and maintain product feature backlog.
  • Partner with design, engineering, and marketing teams to deliver product to scope and timeline.
  • Assist marketing and sales in product positioning and messaging.
  • Work with marketing and sales to develop compelling product demos.
  • SME for product knowledge base build and field-escalated requests.
  • Participate in client and partner review sessions and roadmap discussions.

Qualifications

  • Bachelor’s degree in STEM (Science, Technology, Engineering, Math). Master’s degree preferred.
  • 5 years of experience in managing a Cloud SaaS product (as a team member or a leader).
  • Familiarity with technologies used in websites, contact centers, messaging, and social media.

To apply

Please mail your CV to vsingh@egain.com with the position title in the subject of the mail.